RESTORATIVE MANUAL THERAPY
Q. What should I expect after booking an appointment?
A. Initial appointments are by referral only. Once you have scheduled your intital or any future appointment online, you will immediately receive an email and/or text confirming your appointment date and time. If you do not receive a confirmation, YOU DO NOT HAVE A SCHEDULED APPOINTMENT.
24hrs - 48hrs before your scheduled appointment, you will receive a reminder. Note: the confirmation and reminder emails/texts are automatically generated by the scheduling software.
If you UNSUBSCRIBE or Spam ANY appointment confimation or reminder text or email, you will stop receiving notification for ALL future scheduled appointments. If appointments appear on your account and you are not receiving notifications, text or email and we can re-establish service.
No-Shows will be charged full price for missed appointments.
Q. What if I need to cancel or reschedule an appointment?
A. We have a 48-hour cancellation policy in place. You can cancel your appointment online up to 48 hours before the scheduled time, and you will receive a confirmation email for the cancellation. If you need to cancel OR reschedule with less than 48 hours' notice, please text or email. You may be charged the full price of the scheduled session in cases of repeated late cancellations. Fees must be settled before booking new appointments unless other arrangements have been made. Please note that canceled appointments will still appear in our autoresponder, so you may receive a reminder email for a canceled session. We apologize for any inconvenience.
Q. Can I avoid the late cancellation fee?
A. YES! Substitutions are allowed: a family member or friend can take your appointment time to avoid late cancellation fees. Just text to let us know who will be arriving for the appointment. That person DOES NOT have to be an existing client.
Q. Can I pre-book appointments?
A. Yes. You may book up to 12 appointments and as far out as 90 days.
Q. What is the privacy policy regarding personal information that is collected when I register an account online?
A. Click here for details on our online Privacy Policy and how you may opt-out of communications.